1. Service Cancellation

• Clients may request cancellation of a service before the processing has begun.

• To cancel, please contact our support team at support@bizagon.io with your service order number and reason for cancellation.

• Cancellations requested after documentation or government processing has started may not be eligible for a full refund.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• The service was not initiated or processed.

• Government fees or third-party costs have not yet been paid.

• The delay or failure in service delivery is directly attributable to our team or platform.

3. Non-Refundable Items

The following are non-refundable:

• Government charges (e.g., visa fees, license fees, attestation costs)

• Third-party service provider fees (e.g., translation, legal, courier)

• Services already rendered (e.g., consultations, document drafting)

• Banking and tax registration once submitted

4. Processing Time for Refunds

• Approved refunds will be processed within 7 to 14 business days.

• Refunds will be issued using the original payment method.

5. Disputes & Support

If you believe a refund or cancellation was unfairly denied, you may escalate the issue by contacting our compliance department at [compliance@example.com].

6. Policy Changes

We reserve the right to update or modify this policy at any time. Clients will be notified in advance for any material changes.